OUR POLICIES
OUR POLICIES
The Small Print

We want you to be happy with your Van Nicholas and we’ll do whatever we can, to make that happen. Our policies outline just how far we’ll go to keep a smile on your face, and what you need to do if you find you’re not completely satisfied with one of our products.

30-DAY RETURN POLICY (PARTS AND CLOTHING)

Van Nicholas has a return policy of 30 days after receipt of the product on accessory and clothing purchases. Returns will only be accepted if the product is returned in new condition, with the original packaging. Van Nicholas will issue a complete refund, with the exception of the shipping costs. Used, washed, or damaged clothing is not eligible for return or exchange.

14-DAY, 100% MONEY BACK (BICYCLES AND FRAMES)

We understand that not everyone has the convenience of seeing one of our bikes in a local bike shop. For this reason we have provided a risk free guarantee on a bike or frame purchased from us directly. Customers have 14 days from the receipt of a Van Nicholas bicycle or frame to determine their complete satisfaction. If you are not satisfied for any reason, we will rectify the problem or you may return the product in its original packaging.

CAREFREE SHIPPING

Van Nicholas guarantees and insures every shipment. Many companies put the burden of lost or damaged shipments on the consumer. All packages are our responsibility until the customer receives them in good condition.

PERFECT FIT GUARANTEE

Van Nicholas complete bicycles are custom built by their nature. If after a purchase your position on the bike is not comfortable, you may modify your position. This guarantee is solely applicable to modifying the stem length or rise, during the first 60 days of ownership. After this term, replacements will be done at Van Nicholas's discretion; all shipping charges are the customer's responsibility.

30-DAY PRICE PROTECTION

Because of the dynamic nature of our products, pricing can and does change regularly due to fluctuations in currencies and supplies. If our online prices decrease more than €35 within 30-days of your purchase, Van Nicholas will refund the difference between the price you paid and the current cost of the same product. It is the consumer's responsibility to request a refund if applicable.

TERMS AND CONDITIONS OF SALE

Prices, weights and specifications are subject to change without notice or obligation. Promotional offers and prices are for a limited time. Final order amounts, including tax and shipping will be communicated after entry of shipping and billing information. All prices are quoted in euros. Van Nicholas will not be responsible for typographical or other errors or omissions regarding prices, weights or other information.

Nothing looks, Rides, Lasts like a Van Nicholas