FAQ

FAQ

Frequently Asked Questions

We have listed the most frequently asked questions for you. Is your question not listed? Don't hesitate to contact us by social media, phone, email or using the contact form.

Most frequently asked questions

Lead time?

After order, Van Nicholas will strive to deliver your bicycle to you or your contracted dealer within four weeks if on stock. In exceptional cases the delivery time may be longer, you or your contracted dealer will be informed of this.

 

Adjusted delivery time due to the huge demand for bikes!

Recently, we as Van Nicholas, but also as an industry worldwide, have been faced with a huge increase in demand for bicycles and bicycle parts. As a result, we are no longer able to meet our normal delivery time of 4 to 6 weeks. Due to the global pandemic, team sports, gyms, bars, restaurants and most forms of indoor sports are banned all over the world, so recreationists and cyclists are turning to the great outdoors to run, walk and cycle to keep their bodies in shape.

 

We cannot meet this demand in the bicycle industry at once. At every level, from raw materials, to production, to logistics and transport, the supply chain is under pressure as never before. This affects our delivery times, because it is impossible for us as a manufacturer to say exactly when the supply of part will take place.

 

Due to delays in supplying parts, it is difficult to estimate when we can realize production and your unique and personalized bike will be available. We will do our best to keep you and the dealer informed. We find this annoying and we are sorry to have to communicate this. We would have liked this to be different, of course, but we are doing our best and hope for your patience.

 

Can I buy directly from Van Nicholas?

Yes. Our full product range is available to order from our web shop, we also supply our full product range through authorized dealers. This allows you as a customer to handle the product prior to purchase should you desire. We are committed to supporting the Independent Bicycle Dealer (IBD) to strengthen our commitment to you the customer. To find your nearest, go to our ‘Dealers‘ section.

 

Advice with your bike/frame size?

The geometry table for each frame gives a guide to sizing, but people are all shapes and sizes, so this is really only a starting point. It is too difficult for us to make an accurate recommendation as to what the best size bike for someone would be without actually seeing them on the bike. A person’s height is usually a fairly good place to start when determining correct size, however each person’s physical dimensions (arm length, torso length, etc.) are slightly different than the next, so at times it can still be misleading. To determine the final bike/frame size we recommend you to get in touch with a Van Nicholas dealer before committing.

 

What if I fall between sizes?

We would recommend going for the smaller size. It’s far better to extend the seat post and fit a longer stem than to attempt use an overly large frame.

 

How to clean a Titanium Van Nicholas bicycle?

Use warm water with a mild soap solution and a sponge without an abrasive surface, rinse with clean water, and dry with a soft towel. We discourage using a high-pressure washer for cleaning your bicycle, to keep the frame decals and components in the best condition. Be cautious around strong solvents to avoid damage to the decals; common all-purpose cleaners will not harm the decals. To restore the original luster of Titanium, apply a thin layer of WD40 or Pledge furniture oil using a soft cloth.

 

How to remove scratches from a Titanium Van Nicholas frame?

On the Van Nicholas brushed frames it will be very easy to remove or blend minor surface scratches. Best results are obtained by using 3M Scotch Brite® Type A (fine grain) pads. Cut the pad into 2" (5 cm) strips and polish the frame lightly with straight movements perpendicular to the tube. Make sure not to do this on a decal though, since you might (partly) remove it. Finally use Pledge furniture oil or WD40 to restore the Titanium’s natural radiance.

 

 

How to remove decals from a Titanium Van Nicholas frame?

You can remove the decals with thinner (paint thinner). The best way is to dip a cloth with thinner and let it soak into the decal and then rub it off, you probably must repeat this a few times. Then properly degrease the frame. Afterwards brush the frame with a 3M Scotch Brite® Type A (fine grain) scourer, to get the nice, brushed finish again.

 

Can I get replacement decals?

We cannot supply replacement decals due to the process involved in application. Basecoat decals are used. These are applied at the factory with a special fluid and cured in an oven.

 

Which assembly paste does Van Nicholas use?

Van Nicholas uses Interflon Pasta HT1200 a high temperature assembly paste. It provides easy assembly and disassembly and prevents parts from fretting and corrosion. Suitable for threads and other connections of metal, aluminium, stainless steel, light metals and metal alloys. Highly resistant to moisture, (salt)water, acid media, high pressure, and atmospheric effects. Excellent replacement for hazardous products such as copper paste which threaten the environment and health of users and bystanders.

 

How many Spacers (Stack Washers) can I use on a fork steerer?

We recommend 40mm maximum for aluminium steerer tubes and 35mm maximum for carbon steerer tubes. Any more than this can cause undue leverage and stress on the steerer and will invalidate fork warranty. If you are at max. stack washer height, consider flipping your stem or fitting a riser bar. Please do not use a Titanium stem in combination with a carbon steerer tube. A Titanium stem requires a high torque to assemble. This can cause severe damage to the carbon steerer tube by putting too much strain on the part, causing the steerer tube collapse in on itself.

 

I’m having a creaking noise near my bottom bracket at my Skeiron, Yukon Disc or Rowtag, but can’t determine where its coming from, what could be the cause?

Turn and disassemble the thru axle and remove the rear wheel. Take apart the derailleur hanger – clean, lube and reassemble it. Clean and lube the thru axle and reassemble the rearwheel and check the tightness of your thru axle. Normally the noise should be gone now!

 

Titanium seat post installation guide (older model)

Please check attached installation guide to replace your saddle of our older model seat post.

PDF DocumentVN_Titanium_Seatpost_Guide.pdf

 

I bought a used Van Nicholas, does the warranty still apply?

No, Van Nicholas only provides a warranty to the first owner of the frame/bike.

Nothing looks, Rides, Lasts like a Van Nicholas